Shaheen & Hassan Join Bipartisan, Bicameral Request for VA Plan to Repay $286 Million in Home Loan Fees Erroneously Charged to Disabled Veterans

(Washington, DC) — Yesterday, U.S. Senators Jeanne Shaheen (D-NH) and Maggie Hassan (D-NH) joined a bipartisan, bicameral group of lawmakers on a letter to Department of Veterans Affairs (VA) Secretary Robert Wilkie, requesting information on the Department’s plans to repay $286.4 million in home loan fees that were erroneously charged to thousands of exempted veterans as part of the VA Home Loan Program. The request was led by Senator John Tester (D-MT), the lead Democrat on the Senate Veterans Affairs Committee, and Congressman Mike Levin (D-CA), Chair of the House Veterans Affairs Subcommittee on Economic Opportunity. 

The Department’s Office of Inspector General (OIG) recently released a report, Veterans Benefits Administration: Exempt Veterans Charged VA Home Loan Funding Fees, detailing that $286.4 million in home loan fees were wrongly charged to roughly 72,900 veterans who are entitled to VA disability compensation and therefore exempt from paying the fees.

“This error is entirely unacceptable. These veterans need answers about how and when they’ll get their money back,” said Senator Shaheen. “Veterans and their families should be able to trust the Department that’s tasked with managing their benefits and services. I’ll continue to fight for answers on their behalf, and work to ensure our veterans have the information, resources and assistance they need and deserve. I encourage disabled Granite State veterans who recently purchased homes through the VA Home Loan Program and may have been impacted by this error to contact my office for assistance.”

If you or a veteran you know is in need of assistance, please contact Senator Shaheen’s office for help here, or by dialing 603-647-7500.

“Brave veterans who have sustained lasting injuries in the field deserve to receive the full benefits that they earned and were promised,” said Senator Hassan. “I am extremely concerned by the issues raised in this report and stand with my colleagues on both sides of the aisle in calling on the VA to act with the utmost urgency to reimburse the tens of thousands of disabled veterans who were wrongfully charged home loan fees.”

Click here or see below for the full letter to Secretary Wilkie:

Dear Mr. Secretary:

We are writing to raise our significant concerns regarding hundreds of millions of dollars in funding fees owed to our nation’s veterans by the Department of Veterans Affairs (VA).

On June 6, the Department’s Office of Inspector General (OIG) released a report, Veterans Benefits Administration: Exempt Veterans Charged VA Home Loan Funding Fees, detailing that VA owes $286.4 million in home loan funding fee refunds to thousands of veterans participating in the VA Home Loan Guaranty Program. As part of the loan guaranty program, many veterans are exempt from paying the funding fees if they are entitled to VA disability compensation. For the estimated 72,900 veterans affected, the amounts owed by VA averaged $4,483, with some veterans owed as much as $19,470. Of course, this is a large amount of money for the individual veterans.

The OIG established that the Veterans Benefits Administration’s (VBA) Loan Guaranty Service management, “was aware since October 2014 that thousands of exempt veterans may have been charged home loan funding fees,” which the OIG noted as “troubling.” The OIG also found “disturbing” that as of January of this year, the Department had not acted to issue refunds for the erroneously collected funding fees. We share the OIG’s concerns.

While we recognize that VA has largely agreed to implement the OIG recommendations, it is unclear when veterans will see their reimbursement. The Under Secretary for Benefits agreed to implement a plan for identifying and returning the funding fees to veterans by July 31 of this year. The Under Secretary also promised to establish improved control measures, in order to prevent charging fees to exempt veterans in the future. 

We therefore ask that you provide our Committees with a detailed schedule for the funding fee repayments as well as a plan to implement the necessary financial controls to mitigate this from happening again in the future. We would also like to see the Department’s plan for comprehensive improvements to documentation of home loan guarantees. We request a briefing to the Committees’ staff regarding the plan of action to schedule the repayments and all other issues the Department is taking in response to the OIG’s report by June 28, 2019.

Thank you in advance for your attention to our request.